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Last updated 06.05.2021
Only Radiators is committed to protecting customer privacy. This notice is our way of telling you what information we collect about you, why we need it, how we use the information, and what your rights are.
Beyond Retail Ltd, (“Beyond Retail”, “Only Radiators”, “we” or “us”) is the data controller of the personal data collected via or in connection with onlyradiators.co.uk (the “Site”). Beyond Retail Ltd is located at Building 399, Aviation Business Park, Bournemouth Airport, BH23 6NW.
There are two main categories of information we collect: Information you give to us, and Information we automatically collect from your use of the Site.
We use your information in several different ways. What we do with your information depends on when we collect it and what we collect. We may anonymize your information for any purpose permitted by applicable laws.
Information you give to us:
How we use information you give to us
Why we collect it
We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site, and to fulfill our contract with you when you place an order.
Accept payment, fulfill orders, provide refunds
We use your name and contact details to fulfill our contract with you and deliver your order to your chosen address, and we use your payment information to process payments and refunds.
Sending you account information
We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, or the terms and policies that apply to it.
To offer an improved user experience
We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and to personalize and customize your experience. We have a legitimate interest in maintaining and improving the Site and the customer service we offer our customers.
Analytics, training and quality assurance
We may use information you provide to us to train our staff, improve our services, and perform other internal measurement and monitoring of performance. This processing can be based upon your consent or upon our legitimate interest in detecting and preventing fraud and improving our services and offerings.
Communication, marketing and advertising
We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities.This processing can be based upon your consent or upon our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest
Information we automatically collect from your use of the Site:
How we use information we automatically collect
Why we collect it
To provide customer service and process returns
We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience.
We use your log data and device information to operate, protect, improve and optimize the Site and to personalize and customize your experience. We have a legitimate interest in improving the Site, as well as user experience.
To create and maintain a secure environment
We have a legitimate interest in protecting the Site, to comply with applicable law and to measure the adequate performance of our contract with you.
We may use automatically collected information to train our staff and perform internal analytics and performance monitoring. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.
We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.
Depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us, or clicking on the ‘unsubscribe’ link in a marketing email. If you unsubscribe from marketing emails please note we may still need to contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).
We engage in online advertising to keep you aware of what we’re up to and to help you see and find our products.
Like many companies, we target banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of Only Radiators (for example, your search history, products you visited, and the content you read on Only Radiators) or on banners or ads you have previously clicked on.
If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites. You can find out more about this form of advertising, including how you can opt out of it here: http://www.youronlinechoices.com/uk/faqs.
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. However, we do share customers’ personal data with third parties in the following circumstances:
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Service team) for as long as is necessary to provide support-related reporting and trend analysis.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes and issues, support contractual warranty periods, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel.
Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.
Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.
You have the following rights related to the information that we maintain about you:
If you want to exercise your rights, please request a Subject Access Request by contact us using the details provided below.
Contact us through our Help HubAddress: Beyond Retail Ltd, Units 1 & 2, Building 446, Aviation Business Park, Christchurch, Dorset, BH23 6NW.Registered Company Number: 07457691
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
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