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Save an extra 10% off all orders over £500 - Use code: SAVETEN in the basket

Save an extra 10% off all orders over £500 - Use code: SAVETEN in the basket

How long is your returns period?

Returning unwanted items

We know that occasionally that spur-of-the-moment purchase just isn't what you hoped for. We offer the following:

  • 30 days to return your items for a refund
  • 90 days to return your item for a credit note (valid for 12 months from date of issue)
  • Convenient collection of unwanted items available*
  • Top customer care on hand to help at all times - we’re rated ‘Excellent’ on Trustpilot.

*Collection & redelivery fees will apply for unwanted items. Please see the ‘charges’ section below. Unwanted items can also be sent back to us via your choice of transport.

Please contact our customer service team to arrange a return before sending any items back.

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Opening Hours
Mon - Thurs: 8am - 8:45pm
Friday: 8am - 5:45pm
Saturday: 9am - 4:45pm

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Opening Hours
Monday - Thurs: 8:30am - 5pm
Friday: 8:30am - 4:45pm
Saturday: 9am - 4:45pm

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All of our reviews are verified via independent review site Trustpilot, so you can be assured every comment is from a real customer and their feedback is genuine. 

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If you're not sure how to begin your new heating journey, speaking to one of our experts can help kickstart your project and guide you through the process from start to finish.

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