DQ Heating Old Buckenham Floor Mounted Luxury Traditional Heated Towel Rail

Is delivery free of charge?

• Yes, we offer free standard delivery on UK mainland orders, but some area exclusions and surcharges apply*. We also offer premium next day and weekend services on 'In Stock' items from as little as £4.99.
• Items that are not available for next day or premium deliveries will display an estimated lead time displayed in working days (Mon-Fri). Please note that when ordering multiple items, the longest estimated lead time shown would apply to the complete order, although we do give you the option of splitting deliveries within the checkout if you would prefer to receive relevant items as quickly as possible via multiple consignments.
  
  * Additional charges will usually apply to some areas of Northern Scotland and Scottish Isles, Channel Islands and Northern Ireland, as well as to some harder-to-reach areas of mainland UK for large or fragile items that are sent by pallet. These charges are displayed within the checkout, before any confirmation is required.

Next day, weekend & time-specific deliveries

If an item is 'In Stock', you will also be able to choose a number of other delivery options during the checkout.
For our other items that show a delivery estimate, you will not be able to choose next day or timed services. We aim to deliver the item within the advertised timescale. 

International delivery

We deliver small items (valves, brackets, hooks, heating controls etc.) to most of Europe. You will be informed if any of the items in your basket are not able to be sent to your country during the checkout process.
If your country is not listed, or if you want to order a larger item, we may still be able to help. Please contact us via email or live chat.

Returns & Collections

For unwanted items we offer 90 days for a credit note, and 30 days for a refund. Please note that there are a few items we are unable to take back, including some special finish taps and showers, toilet seats that have been opened, and bespoke orders. See our full returns policy.

We now offer a collection service for unwanted items. This is particularly useful for fragile, bulky items that are difficult to transport. Unwanted items can be collected at a convenient time and place via our own transport partners, typically within a 1 or 2 hour window. This is a chargeable service - for full details, please see our returns policy.